… as you are used to from other platforms like Amazon, Office Discount etc. … which we naturally do not want to lag behind in any way : -)
Often it is small things that contribute to a better user experience. We are constantly discussing in our team where we can improve and are proud of our latest development, which we have worked on intensively to become even more transparent for you. Questions like “Did my order arrive?”, “Was my order sent?”, “Where is my package?” should be answered as far as possible with a few mouse clicks – even outside our office hours.
In the new order history in the customer account, you can see the status of your shipments in a clear progress display from order receipt to delivery. The only requirement to use this service is the registration of an online account.
As soon as your order has been handed over to the shipping service provider, the tracking number of DHL or UPS is also available in your customer account. This allows you to track the location of your shipment in detail at any time and to easily keep track of your orders with us.