Upgrading Synology NAS Memory – how the RAM Upgrade works

Your Synology NAS storage upgrade did not lead to the the expected result? Here you will find troubleshooting tips.

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RAM modules are not accepted in your NAS during installation? Here are tips on how to perform a successful RAM upgrade in Synology systems in just a few steps.

General advice if your Synology NAS does not boot immediately after a storage upgrade

  • Experience shows that it can take 10-15 minutes (depending on the capacity of the installed RAM) until the system restarts due to memory checks by the system. This start-up delay occurs once and the power LED flashes during this time. It makes sense to wait at least this long before taking further steps.
  • Installing and removing the module several times can also be helpful.
  • A BIOS /DSM update can help. Check which version is on the system and update to the latest version if necessary.
  • The following workaround may lead to success:

RAM upgrade with a 16GB CompuRAM memory module using the Synology DS220+, DS420+, DS720+, DS920+, DS1520+ series as an example (DSM DSM 7.0.1-42218 Update 2)

  1. Be sure to write back the SSD cache
  2. Then remove SSD m2.cache
  3. Make HDD/SSD RAID or system diskless
  4. Insert RAM in System
  5. Switch on Test run
  6. Wait approx. 5 minutes until you hear the beep “RAM accepted”
  7. Then rebuild the system
  8. Initialise SSD cache

Done!

Synology has apparently modified its hardware revision (and or BIOS, DSM, DSM 7.0.1-42218 Update 2) without informing us.

We would like to thank our customer for successfully performing the workaround and providing the information for you.



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