Troubleshooting

Here you may find possible reasons for the most occuring problems when upgrading memory. Please check, if one or another below mentioned reason can help to solve your problem.

1. Were the general information of the system manufacturer noticed?

Before installing new memory modules, it is absolutely necessary to read the documents attached to the device by the manufacturer/distributor (manuals, homepage of the manufacturer, etc...), because devices of different manufacturers often show totally individual characteristics.

2.  Were the requirements of the technical support of the manufacturer noticed?

Before the installation, please also urgently notice the manuals and requirements resp. contact the technical support of your system manufacturer to avoid defects on the device, data losses and other damages!

3.  Is the latest system firmware (BIOS) version/revision installed?

• Did you process the settings required by the manufacturer? (please see your manual resp. internet support pages)
• Please note, that after a BIOS/firmware upgrade, before booting the first time,
  possibly the NVRAM (CMOS) needs to be deleted!
• Go to the above mentioned points on the manufacturer website, or contact the support of the manufacturer. Read tips, solution suggestions, FAQ, etc.

4.  Have you tried repeatedly to remove and insert
      the memory module?

• When function errors occur, very often they arise only from a mechanical contact gap! Just remove and insert the module repeatedly.
• Is the module really engaged?
• Is the module resp. are the pins (on the contact bank) damaged?
• Did you notice the exact installation requirements in the manual resp.
  in further support documents of the computer-/mainboard manufacturer?

5.  Was the slot sequence noticed?

• If you received 1 memory module, please note the slot sequence according to the manual of your system manufacturer:
  If there is no particular information, please test the delivered module in the 1st slot!
• If you received a kit (consisting of 2 or more modules), please also note the slot sequence according to the manual of your system manufacturer.
  • Module/kit runs, but not toghether with other resp. the already installed memory.
  • Module/kit runs, but not in a single test.

6.  For testing your RAM, you may use the "Windows Memory Diagnostic" tool by
      Microsoft?

You can use the Windows Memory Diagnostic Tool by Microsoft to test if the memory, independent from the particularly installed operating system, has been integrated properly into the system by the BIOS:

• When errors occur during the tests, the first step is to make sure that the memory has been integrated by the BIOS into the system at all.
• When no errors occur during the tests, that means the memory is being tested as O.K., the error can be assumed to lie in the installation/configuration of the operating system.

Unless wich OS you use, testing memory is also with Memtest86 possible for all Intel and AMD x86 platforms

7.  Your OS does not recognize more than 4GB of memory even though you have installed more?

Please make sure that you also use a real 64-bit operating system.
The mostly preinstalled version of MS windows is often only the 32 bit version and is limited to 4GB.
Here is an overview of the maximum possible memory of the MS Windows operating systems

 

The above mentioned suggestions or Our Technichal Questions did not help you?

Please use our RMA form and send it to with as many information as possible. Our support team will contact you promptly.